Frequently Asked Questions

Everything you need to know about your glow journey with Luminess Beauty.

Are your products cruelty-free and vegan?

Yes, Luminess Beauty is committed to ethical beauty. All our products are 100% cruelty-free and we offer a wide range of vegan-certified formulas.

How can I track my order?

Once your order ships, you will receive an email with a tracking number and a link to monitor your package's journey to your doorstep.

What is your return policy?

We offer a 30-day satisfaction guarantee. If a product isn't right for your skin, you can return it within 30 days of purchase for a full refund or exchange.

Do you offer international shipping?

Currently, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and are calculated at checkout.

How do I know which products are right for my skin type?

Each product page includes a 'Best For' section. You can also take our 2-minute Skin Quiz on the homepage for a personalized routine recommendation.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and 'Buy Now, Pay Later' options via Afterpay.